At Urns Sales Store, we understand that when you’re selecting a memorial urn, timely and respectful delivery is just as important as the quality of the urn itself. Our delivery services are designed with care, ensuring your meaningful tribute arrives safely and promptly during life’s most tender moments.

Our Promise: To handle your memorial purchase with the same dignity and attention we would want for our own family, from our Richmond headquarters to your doorstep.

Shipping Options Designed for Your Needs

Standard Shipping ($12.95)

For families needing their memorial urn within a shorter timeframe, we offer expedited shipping through trusted carriers:

  • Carriers: DHL or FedEx
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 business days after shipping
  • Best for: Those who prefer faster delivery with tracking

Free Shipping (Orders Over $50)

We’re honored to offer complimentary shipping for qualifying orders, because we believe financial considerations shouldn’t add to the burden of loss:

  • Carrier: EMS
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 business days after shipping
  • Best for: Budget-conscious families who can accommodate slightly longer delivery times

Global Reach with Compassionate Service

From our facility in Richmond, Virginia (591 Melody Lane, 23223), we ship worldwide to help families honor their loved ones across borders. While we strive to serve everyone, please note we currently cannot deliver to some remote areas and parts of Asia.

Our Careful Packaging Process

Each urn – whether it’s one of our delicate Glass Urns, substantial Marble Urns, or warm Wood Urns – is packaged with:

  • Protective cushioning materials to prevent movement
  • Discreet outer packaging for privacy
  • Reinforced corners for fragile materials like our Cultured Stone pieces

Flexible Return Policy

If for any reason the urn doesn’t meet your expectations, we offer a 15-day return policy from the date of delivery. Please contact our compassionate customer service team at [email protected] to arrange returns.

Note: During peak seasons or unexpected circumstances (like severe weather), delivery times may be slightly extended. We appreciate your understanding during these rare occurrences.

When you choose Urns Sales Store, you’re not just selecting a memorial – you’re entrusting us with a sacred responsibility. From our family to yours, we’re honored to accompany you on this journey with care, quality, and respect at every step.