At Urns Sales Store, we understand that selecting a memorial urn is a deeply personal experience. Our compassionate team is here to guide you through every step with the care and respect your loved one deserves.

About Our Products

What types of urns do you offer?

We offer a reverent selection of memorial urns including:

  • Acacia Marble Cremation Urns
  • Blue Coral Butterfly Cremation Urns
  • Cultured Stone Urns
  • Glass Urns
  • Marble Urns
  • Metal Urns
  • One Wish Cultured Urns
  • Tree of Life Wood Urns
  • Wood Urns

Each is crafted with dignity to serve as a meaningful tribute.

How do I choose the right urn?

Consider both aesthetic preferences and practical needs. Our materials range from warm wood to elegant marble, with sizes appropriate for standard adult remains. If you need guidance, our compassionate team can help you select an urn that honors your loved one’s memory.

Are your urns suitable for ashes?

Yes, all our urns are specifically designed to respectfully hold cremated remains. They meet standard size requirements and are crafted with durable materials to protect this sacred memorial.

Ordering & Payment

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions. Your financial information is processed securely and never stored on our systems.

Shipping & Delivery

What are your shipping options?

We offer two compassionate shipping services:

  1. Standard Shipping ($12.95): Via DHL or FedEx
    • Processing: 1-2 business days
    • Delivery: 10-15 business days after shipping
  2. Free Shipping (Orders Over $50): Via EMS
    • Processing: 1-2 business days
    • Delivery: 15-25 business days after shipping
Where do you ship to?

We ship worldwide from our Richmond, Virginia facility, except to some remote areas and parts of Asia. Our global reach allows us to help families honor their loved ones across borders.

Address: 591 Melody Lane, Richmond, US 23223

How are the urns packaged?

Every urn is packaged with the utmost care:

  • Protective cushioning to prevent movement
  • Discreet outer packaging for privacy
  • Reinforced corners for fragile materials

We treat each shipment with the dignity it deserves.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the date of delivery. If the urn doesn’t meet your expectations, please contact our compassionate customer service team at [email protected] to arrange returns.

What if my urn arrives damaged?

While we take every precaution, if damage occurs during transit, please contact us immediately at [email protected]. We’ll arrange for a replacement with the same care we extend to all our memorial services.

Contact & Support

How can I contact customer service?

Our compassionate team is available via email at [email protected]. We respond to all inquiries with the sensitivity and promptness your situation deserves.

From our family to yours, we’re honored to accompany you on this journey with care, quality, and respect at every step. If you have questions not covered here, please don’t hesitate to reach out.