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At Urns Sales Store (“we”, “us”, or “our”), we approach your privacy with the same reverence and care that we apply to crafting our memorial urns. We understand that visiting our website during a time of remembrance requires trust, and we are committed to protecting your personal information with dignity and respect.

1. Information We Collect

In our mission to serve families worldwide (excluding some remote areas and parts of Asia), we may collect:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account
  • Payment Information: Credit card details processed through secure payment gateways (Visa, MasterCard, JCB, PayPal) – we do not store full payment information on our systems
  • Order Details: Information about the memorial urns you purchase (Acacia Marble, Blue Coral Butterfly, Cultured Stone, etc.)
  • Technical Data: IP address, browser type, device information for website functionality and security
  • Communication Records: Correspondence with our compassionate customer service team

2. How We Use Your Information

We use collected information solely for purposes that honor your trust:

  • To process and fulfill your orders of memorial urns with dignity
  • To provide customer support with the sensitivity this time requires
  • To improve our website experience while maintaining its respectful nature
  • To prevent fraud and ensure transaction security through PCI-DSS compliant systems
  • To comply with legal obligations, when necessary

3. Data Sharing and Disclosure

We treat your information with the confidentiality it deserves:

  • Service Providers: We may share data with trusted partners (payment processors, shipping carriers) only as necessary to complete your order
  • Legal Requirements: We may disclose information if required by law or to protect our rights
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred with appropriate privacy protections
  • Never for Marketing: We do not sell or rent your personal information to third parties for marketing purposes

4. Data Storage and Security

We safeguard your information with the same care we apply to our memorial products:

  • All transactions are protected with 256-bit SSL encryption
  • Payment information is processed through PCI-DSS compliant systems
  • We implement appropriate technical and organizational measures to protect against unauthorized access
  • Data is stored only as long as necessary to fulfill the purposes outlined in this policy

5. Your Rights

We respect your rights regarding your personal information:

  • Access: You may request details of personal information we hold about you
  • Correction: You may update or correct inaccurate information
  • Deletion: You may request deletion of your personal data, subject to legal requirements
  • Objection: You may object to certain processing of your data
  • Complaints: You have the right to lodge a complaint with relevant authorities

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies with respect for your privacy:

  • Essential Cookies: Necessary for website functionality and secure checkout process
  • Analytics Cookies: Help us understand how visitors use our site to improve experience
  • Preference Cookies: Remember your settings for future visits

You may adjust your browser settings to refuse cookies, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (with some regional exceptions), your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal information, please contact our compassionate team:

Urns Sales Store
591 Melody Lane, Richmond, US 23223
Email: [email protected]

From our family to yours, we thank you for trusting us during this meaningful time.