Term and Conditions

Welcome to Urns Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website at urnsdiscounts.com and all related services, including the purchase of memorial urns and related products.

By accessing our website and making purchases, you acknowledge that you have read, understood, and agree to be bound by these Terms. These terms reflect our commitment to serving you with dignity and respect during life’s most sensitive moments.

1.1 Authorized Use

Our website is intended for individuals seeking memorial urns and related products. You agree to use the site only for lawful purposes and in accordance with these Terms.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs (such as our Tree of Life Wood Urns and Blue Coral Butterfly Cremation Urns), and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 Prohibited Conduct

You agree not to:

• Use the website in any way that could damage, disable, or impair our services
• Attempt to gain unauthorized access to any portion of the website
• Use any automated means to access or collect information from our site
• Misrepresent your identity or provide false information

2.1 Product Descriptions

We offer carefully crafted memorial urns including but not limited to:

• Acacia Marble Cremation Urns
• Blue Coral Butterfly Cremation Urns
• Cultured Stone Urns
• Glass Urns
• Marble Urns
• Metal Urns
• One Wish Cultured Urns
• Tree of Life Wood Urns
• Wood Urns

We strive to accurately display the colors and features of our products, but actual colors may vary slightly due to monitor settings and material variations.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

2.3 Services

Our services include:

• Worldwide shipping (excluding certain remote areas and parts of Asia)
• Customer support via email at [email protected]
• Return and exchange services as outlined in Section 5

3.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and the formation of a contract between us.

3.2 Pricing

All prices are in US dollars and are subject to change without notice. We are not responsible for typographical errors in pricing.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent and warrant that you have the legal right to use any payment method you provide.

3.4 Shipping

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days delivery after shipment)

Order processing typically takes 1-2 business days. Delivery times are estimates and not guaranteed.

4.1 Account Information

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4.2 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.

4.3 Legal Compliance

You are responsible for complying with all local laws regarding the purchase, use, and handling of cremation urns in your jurisdiction.

5.1 Return Policy

We accept returns within 15 days of receipt, provided the item is in its original condition with all packaging intact. To initiate a return:

1. Email us at [email protected] within 15 days with “Return/Exchange Request” in the subject line
2. Include your order number, reason for return, and preference for refund or exchange
3. Provide photos if there is visible damage
4. Wait for our approval and return instructions

5.2 Non-Returnable Items

For reasons of dignity, hygiene, and practicality, we cannot accept returns on:

• Personalized or engraved urns
• Glass urns (due to fragility)
• Any urn that has been used or contains memorial remains

5.3 Refunds

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect the returned item. Original shipping fees are non-refundable.

5.4 Exchanges

If you wish to exchange your urn for a different style:

• We will process any price difference
• Ship the new item via your original shipping method
• Cover shipping costs for the replacement item

5.5 Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We will arrange for a replacement at no additional cost

To the fullest extent permitted by law, Urns Sales Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use of or inability to use our website or products
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted through our website

Our total liability for any claim related to these Terms or your use of our website shall not exceed the amount you paid us for the product in question.

7.1 Governing Law

These Terms shall be governed by the laws of the State of Virginia, without regard to its conflict of law provisions.

7.2 Changes to Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on our website with a new “Last Updated” date.

7.3 Contact Information

For questions about these Terms, please contact us at:

Urns Sales Store
591 Melody Lane
Richmond, US 23223
Email: [email protected]

7.4 Entire Agreement

These Terms constitute the entire agreement between you and Urns Sales Store regarding your use of our website and supersede all prior agreements.